Despite issuing a global recall last week, Samsung is still a hot topic because of its defective Galaxy Note 7 flagship. Reports of a Note 7 spontanously exploding in a hotel in Austrialia and causing US $1,400.00 worth of damage.
“My brand new Note7 exploded this morning while I was still asleep, it was plugged in and charging,” he said. “Phone completely fried, I can’t eject the SIM tray to retrieved [sic] my SIM or the SD card. I was using original charger and cable if you are wondering. Charred the hotel room bed sheet and the carpet when I whacked it down to the floor, burnt one of my finger [sic] while doing that too.”
Credit to Samsung, they gave the customer a loaner to replace his charred device and they apparently also covered all the damage done to the hotel room.
“[Samsung] told me this is the first case in Australia,” he added. “I have gone to Samsung store and they gave me a loan device J1, and have been promised that they will take care of the hotel damages bill.”
Stories like these are an unmitigated PR nightmare for Samsung. Specially after reports that it was the companies own SDI batteries that are causing the dangerous explosions. Everyone who has bought or is using a Galaxy Note 7 needs to heed the recall and either arrange a replacement or a refund. These phones are simply not safe until Samsung gives the green light to start selling them again. This recall isn't going to come cheap for Samsung, aside from casting doubt on the safety and quality of their batteries and phones, it will likely cost the company around US $1 billion to recall and replace the devices.
Owners of Note 7 devices are advised to go back to the retailer or carrier where they got their device or call Samsung at 1-800-SAMSUNG.
Source: Gizmodo