Rogers is set to open a new customer solution centre in Kelowna, British Columbia. The Toronto-based national carrier sees this as an opportunity to create new jobs, help boost the local economy, and strengthen its "presence in the province." With the opening of the new centre, internal recruitment will begin in Q1 2020, with external hiring starting in the spring. Rogers aims to add 350 new jobs in the centre, which it wants to grow to 500 over time. The B.C. employees will be in charge of "roughly one million customer interactions each year."
The company plans to open the customer solution centre in the summer of 2020, with renovations to upgrade the 32,000 square foot space to a "modernized centre" starting early in the same year.