Source: Tesla
Tesla has always been a bit of an outlier in the automotive industry. It also strives to be a trendsetter. One of the more ballsy moves it pulled was offering a "no questions asked" seven-day return policy, which its CEO Elon Musk has been pushing to remind its customers that it's confident in its product. It was even written on the support page for the policy: "This return policy is intended to give you confidence in your purchase of a Tesla vehicle, and so is in addition to any other rights you may have under applicable law." Buyers could get a full refund if there's no damage to the vehicle and if it had less than 1,000 miles on the odometer.
Now, the policy's support page redirects to Tesla's general support page without any information on a replacement policy. Sources familiar with the matter told Electrek that those who are dissatisfied with their purchase are being referred to Tesla's service department if they want to return a car for whatever reason.
It isn't clear why Tesla suddenly changed its policy. Electrek points out it isn't clear how many people were using the refund. And it takes note of the quality issues with the Model Y that could have increased the policy's use. But without Tesla confirming why it took away the procedure, we wouldn't know. The automaker reportedly no longer has a PR department, so we aren't sure if we're ever going to get a clear answer over this change.