Sobeys has launched an online grocery home delivery service called Voilà. It's coming first to Vaughan, Ontario, and will be available in the rest of the Greater Toronto Area in the coming weeks. There are plans to bring the service to major cities in Quebec as well.
Customers can order essentials from Sobeys, Farm Boy, and Well.ca, which the company claims to be the only grocery retailer to offer these options. The orders are placed in one-hour delivery windows, allowing you to order online or through the Voilà app.
Ocado Group's technology powers Voilà, and orders are filled through its state-of-the-art automated Customer Fulfillment Centre in Vaughan.
Robots assemble the orders in the warehouse, and then employees will deliver the groceries to your house with minimal handling. Empire Company Limited promises that its employees adhere to the Public Health Agency of Canada's recommendations. Employees are required to frequently clean and sanitize the warehouse, delivery vehicles, and themselves.
The delivery workers will be wearing masks and will change gloves and sanitize between deliveries. They will observe physical distancing guidelines and aim for contactless deliveries, leaving orders at the doorstep or in the lobbies. You will be given instructions ahead of time on what to do when the orders arrive.
Source: Empire Company Limited