It's now possible to get some collision repair work done in Tesla's Service Centres. The company sent out a message to its customers entitled "Collision Repair is Here." It lets them know that local Tesla Service Centres can be used as alternatives to body shops for "minor dents, scuffs, scratches and more." And with its optimized flow, Tesla claims the company can fix the damages quickly.
Tesla's CEO Elon Musk first mentioned its plans to perform most collision-related work in-house back in 2018. Now, the carmaker covers repairs like "suspension and axle damage, front and rear bumpers, hoods, liftgates and side mirror caps, along with doors, wheels and all glass repairs." The company request customers to head to the Service menu in the Tesla app and choose "Collision & Glass Repair" to schedule an appointment.
Tesla is supposedly pushing to move its customer communications through its app instead of through calls since this will provide a written record of all communication.
Source: Engadget