Some of Canada's leading privacy and security experts are in support of the government's decision to shutdown and investigate reported ServiceOntario kiosk compromises. The action, they say, is in compliance with Ontario's privacy laws as well as newly introduced best practices unveiled in an original publication: Managing Personal Information: Insights on Corporate Risk and Opportunity for Privacy-Savvy Leaders.

Primary author and security expert Claudiu Popa says "the recent compromise of four ServiceOntario locations is reminiscent of the fake debit and credit card readers and "skimmers" popular in the Greater Toronto Area over the past few years. These types of attempts on ATMs and kiosks are nothing new, so MGS acted appropriately in shutting down the other locations and notifying the public of the breach at the earliest opportunity."