Airbnb now allows your neighbors to complain against unpleasant guests

As Airbnb gives its customers a glimpse at local life, that also means they’re immersed into the life of living in the neighborhood, even for a short period of time. And not all guests meet certain standards of a certain area. That’s why Airbnb is giving the people that live around your Airbnb place a chance to complain with the new Neighbors feature. The complaints can be anything from excessive noise, inappropriate activities, to misuse of common areas.

Once reported, Airbnb will study the case and match the address description with a possible listing on their service. If it matches, they will then inform the host without naming the neighbor about the complaint. If they want to meet up with the host, that can also be arranged by the service by giving their contact information to the host. We’re not sure how mediation will work though. That might be an entirely different issue altogether. 

Source: Airbnb