Reports of S9 touchscreen dead zones surface, Samsung looking into the issue

The Samsung Galaxy S9 and S9 Plus have just gone on sale recently and it’s not without its issues. Reports have surfaced that some units are suffering from unresponsive touchscreens with dead zones being identified across S9 screens. The reports are being made across forums like Reddit and XDA but it isn’t clear how widespread the issue is. Some people claim the top part of the device doesn’t respond to touch inputs while others are saying the bottom of the screen doesn’t work. It’s not only an inconvenience but with a full-display device like this, it would be particularly debilitating.

Samsung has issued a statement on the matter. A spokesperson said, "At Samsung, customer satisfaction is core to our business and we aim to deliver the best possible experience. We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues. We are working with affected customers and investigating. We encourage any customer with questions to contact us directly at 1-800-SAMSUNG."

Source: CNET