Airbnb to stop offering refunds to hosts or guests that contract COVID-19

Source: Airbnb

Airbnb bookings made on or after May 31 will no longer be eligible for refunds related to COVID-19 issues. Instead, the standard cancellation policy will apply to cases where a host or guest gets COVID-19. According to that policy, nearly two-thirds of active offer policies allow guests to cancel up to five days (under the moderate policy) or up to 24 hours before check-in (under the flexible policy). Those who reserve before that date may still be eligible for the COVID-19-linked refund if they meet Airbnb's terms.

The only exceptions for domestic reservations are in South Korea and mainland China. The company said it will still offer refunds for some COVID-19-related circumstances for the foreseeable future. The pandemic isn't over, but it's unsurprising for Airbnb to make this move. The company and others in the travel industry have been heavily impacted by the pandemic. Airbnb laid off 25% of its workforce, and it looks like it wants to get back to business as usual.

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