Samsung Galaxy Note7 replacement units reportedly making its way to US customers

Online reports from customers have started to show up saying they’re being notified by Best Buy that their replacement units are already available. No other Samsung retail partner or carrier have sent out this notice even if some of the units have already been sent to them. In the US, Samsung has told customers that they should receive their units no later than September 21. These reports help boost confidence that Samsung will be delivering the units on time.

Source: SamMobile

Florida-based man sues over the Samsung Galaxy Note7 reportedly exploding in his pocket

This case might be the first time a Samsung phone user in the US has filed against Samsung over the battery defect of the Galaxy Note7. Samsung Electronics is being sued in the US by Jonathan Strobel for severe burns he said he experienced after the Galaxy Note7 exploded in his front pants pocket. The Boca Raton, Florida-based man filed the case against Samsung the day after Samsung recalled around 1 million Note 7s sold in the US. Strobel said he was at a Costco store in Palm Beach Gardens on September 9 when the phone exploded and the phone burned directly through his pants, resulting in severe burns on his right leg as well as his left thumb since he reached over to remove the device. The lawsuit seeks unspecified damages for medical bills, pain and suffering, other alleged injuries, and lost wages.

According to US safety regulators, Samsung has received 92 reports of batteries overheating in the country, including 26 reports of burns and 55 reports of property damage. "We don't comment on pending litigation," Samsung spokeswoman Danielle Meister Cohen said in an email to Reuters. "We are urging all Note 7 owners to power their device down and exchange it immediately." Here’s a link to how Samsung Canada is facilitating the recall locally.

Source: Reuters

Samsung Canada seeks assistance of Health Canada to expedite recall of Galaxy Note7 units

Samsung Electronics Canada confirmed that they have been working with Health Canada as part of a corrective action plan to expedite the Canadian recall of the Galaxy Note7. This follows the announcement of battery cell issues related to the Galaxy Note7 late last week.

Canadian customers who own the Galaxy Note7 will be able to replace their current device under the terms of the Canadian Product Exchange, which was announced Tuesday, September 6, 2016. Customers can visit CanadaNote7exchange.expertinquiry.com in order to begin the exchange process.

Customers who have Galaxy Note7 can replace their current device with a new device under the terms of the Canadian Product Exchange, which was previously announced Tuesday, September 6, 2016. To register for a Galaxy Note7 Exchange, owners should visit: CanadaNote7exchange.expertinquiry.com to initiate the Galaxy Note7 product exchange. The terms of the recall will be announced as they become available.