Square makes it easier to give customer feedback with new feature

A new tool coming to Square is making it easier for local Canadian businesses to interact with their customers after a sale to help resolve any issues that might have arisen from a transaction. Aptly called Square Feedback, businesses can get customer feedback through their digital receipt. If you make a purchase through a Square retailer, you will be prompted to receive their receipt via email or text. Right from the receipt, there is a question that asks “How was your experience?” You can select the smiley face and say satisfied or the frowny face and express your dissatisfaction with the experience. You can then elaborate about what went wrong. Sellers will receive your complaint and if you opted to get a response from the seller, the seller can respond to you directly via the Square Dashboard and ask any follow-up questions or clear up any misunderstanding or issue.

Sellers can manage customer feedback right from the Square Dashboard. It’s a free tool and part of Square’s latest Point of Sale app. Instead of having to take your grievances to social media, this new Square tool will help solve your problems immediately and help the sellers improve their service at the same time, too.