Airbnb extends its no-charge cancellation policy
With the COVID-19 pandemic, Airbnb saw it fit to implement updates to its Extenuating Circumstances policy. This change means hosts and guests who cancel eligible reservations made on or before March 14, 2020, with check-in dates between March 14 and April 14, 2020, will not be charged or penalized. It applies to both places to stay as well as Airbnb Experiences around the world. The company assures its hosts that they will help those who are affected economically by the circumstances.
Airbnb said in a statement, “We will be working in the days and weeks ahead to identify tools and initiatives to support our hosts during these very challenging times.” The company promised it will not collect fees or benefit from any cancelled reservations.