Sonos weighs old app revival

Photo: Sonos

Sonos has been grappling with the issues surrounding the redesigned app it launched in April. The buggy, incomplete app was met with widespread criticism and customer dissatisfaction. Despite the company's efforts to address the issues, the app continues to cause frustration for users.

In an attempt to alleviate the situation, Sonos leadership is reportedly considering a return to its previous "S2" app. This move would provide a temporary solution for users while the company works to resolve the problems with the newer app.

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The Sonos app overhaul: A costly miscalculation

The new Sonos app (Photo: Sonos)

Sonos’s ambitious redesign of its app promised a more modern, customizable, and user-friendly experience. However, two months later, the overhaul has proven to be a colossal misstep. While the company has been frantically backtracking with frequent updates to restore missing features, widespread customer frustration persists.

In a damage control effort, CEO Patrick Spence issued a public apology, acknowledging the significant disruption caused by the new app. The mea culpa comes after initial responses were perceived as tone-deaf, given the app’s numerous bugs and shortcomings.

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Sonos debuts premium headphones, the Sonos Ace

Photo: Sonos

Sonos is expanding its audio expertise beyond speakers with the introduction of the Sonos Ace, its first pair of headphones. The Ace stays true to the Sonos brand, offering a sleek design, exceptional sound quality, and seamless integration with the Sonos ecosystem.

While independent reviews are yet to come in, Sonos promises a captivating audio experience with custom-designed 40mm drivers. Beamforming microphones ensure clear voice calls and effective active noise cancellation (ANC).

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Sonos unveils streamlined Roam 2 portable speaker

Photo: Sonos

Sonos has refreshed its popular Roam portable speaker, making it even easier to enjoy Sonos sound on the go. The Sonos Roam 2 boasts the same rich audio experience as its predecessor but with some key improvements for a smoother user experience. Owners of the original Roam will appreciate the redesigned controls. The new design separates the power and Bluetooth buttons, addressing a common complaint about the multifunctional button on the first model. This eliminates confusion and accidental misfires.

Setup is also a breeze with the Roam 2. Unlike the previous model, which required a Wi-Fi setup before Bluetooth could be used, the Roam 2 lets you connect directly via Bluetooth for immediate use. This means you can grab the speaker and start jamming tunes at the beach or campsite without any Wi-Fi hassle. When you're back home, you can easily integrate it into your Sonos system through the Wi-Fi setup.

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